Company History
Superior Home Care, Inc. was established in October of 1996 by Marty and Kathy Hoelscher and is still “family owned and operated.” Marty is a Licensed Clinical Social Worker and Kathy is a Certified Medical Assistant. Their experience, expertise, and love for people has helped to establish an amazing culture of care and trust within the Superior organization. Andrea Hoelscher, their daughter, is the company Administrator and manages daily operations. The Hoelschers are committed to providing excellent patient care, with a personal touch. Superior celebrated it’s 20th year in business in 2016 and has always remained local, serving our Salt Lake Community. There are many agencies to choose from in the Salt Lake City market, but none with a greater to commitment to excellent patient care and quality service! Our local operations and modest size allows us to maintain the highest quality of care, excellent customer service, unparalleled communication, and personal accountability to the families we serve. Andrea, Superior’s Administrator, knows the names and needs of each patient we serve!
Quality of Care
Superior Home Care and Hospice has been awarded the prestigious HealthInsight Quality Award for the past eleven years: 2005-2016 (Superior is the only agency to receive this award each consecutive year). HealthInsight is an independent, third party company that ranks agencies based on specific quality measures and patient satisfaction scores. This service enables patients, families, physicians, and case workers the ability to compare and freely choose a home health agency based on objective and unbiased measures. HealthInsight has ranked Superior’s “Overall Quality” at an average of 98% over the past 8 years. This means that when compared to 8,780 other home health agencies in the United States, Superior’s Quality ranks among the top 98%! – Highest among all Utah agencies. HealthInsight tracks hospital readmission rates, or how often patients return to the hospital after starting home health services. Superior’s Acute Care Hospitalization (ACH) Rate or Hospital Readmission Rate over 8 years averages 9%. This too, is the best among all Utah agencies. We take our commitment to quality very seriously and we expect the same of each of our employees. See http://healthinsight.org/rankings/home-health; HealthInsight bases their rankings on Medicare data that is available for public consumer use: https://www.medicare.gov/homehealthcompare/
Mission
To provide quality, caring and cost effective home health care that consistently exceeds the expectations of the people we serve.
Vision
To assist individuals to remain in their homes, thereby improving quality of life and benefiting society as a whole.
Values
Superior Home Care & Hospice is committed to assisting those we serve in achieving their maximum potential. We are committed to employing, training and retaining motivated, enthusiastic professionals who can identify and make a contribution to our mission. We will conduct our affairs with integrity, ensuring the delivery of services in a highly professional and ethical manner, in order to maintain a position of trust and respect in the communities we serve.
Superior has been a top performer among our competitors and has maintained high ethical standards. We have noted several unethical trends in the industry, that we choose not to take part in. Examples:
Some agencies hire their own nurses to work in assisted living facilities and pay them a salary. This benefits the assisted living facility by not having to pay a nurses salary, and in turn benefits the home health agency by funneling patients living at the facility, to their agency. Patients and families should have the ability to choose a company with the highest level of quality, to care for their loved one.
There exists another trend in the industry: Rehab, Assisted Living, and Skilled Nursing Facilities are forming their own home care and hospice agencies. While they indicate that they “offer patients choice” the majority of their residents receive services from their own company. While this may seem to make good business sense, it again limits patients choice, especially if they are somewhat incapacitated due to illness or disease. This practice is not illegal, but is it ethical?